Shipping Policy

At Jharokha (A Brand by Hiraeth) we strive to ensure that your order arrives on time and in perfect condition. Please review the information below for details on our shipping processes. We are committed to delivering your order as efficiently as possible.

1. Processing time

All orders are processed within 1-2 business days excluding weekends or holidays. You will receive a notification once your order has been dispatched.

2. Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout based on the order weight and your location.

Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international orders.

3. Shipping methods and carriers 

We ship via trusted local carriers with whom we have been in business for the last decade. The shipping options and costs will be available at checkout.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email and message.

5. International shipping

We ship to most countries worldwide however please be aware that international shipments may be subject to import taxes, duties, and customs fees, which are the responsibility of the recipient. 

6. Shipping Restrictions  

We currently do not ship to P.O. Boxes and certain international locations.

Kindly be careful while mentioning your address and make sure it’s correct along with a contact number for easy deliveries. 

7. Shipping delays

Shipping times are estimated and occasionally may be delayed due to unforeseen circumstances such as high order volume, carrier delays or extreme weather conditions. We will notify you if there are any significant delays and we appreciate your patience during these times.

8. Customer information 

For any questions regarding your shipping, please contact us at support@jharokha.live or call us at 8890052052